We describe our terms relating to shipping and returns below. If you have any questions or feedback, please reach out to us by email at info@tiinabsmith.com and we will respond promptly. Our full Terms and Conditions are available here.
We are pleased to offer free shipping within the contiguous United States.We currently ship anywhere in the United States. All items are shipped via Fed Ex, fully insured, and require signature upon delivery.We typically fill orders within one business day. Please allow approximately 4 days from the date of purchase for delivery. (At certain times, we are at the mercy of poor weather or holiday rush and items may take a little longer to reach you.)
At Tiina Smith we make buying online risk-free with the guaranteed assurance of our return policy. While we are confident that you will be pleased with your purchase, if for any reason you are not satisfied you can return any item without custom engraving or sizing in its original condition and packaging within 5 days of receipt for a refund or an exchange. Return shipping is the responsibility of the purchaser. Returns must be fully insured with signature upon delivery.
Refunds will be credited in the same form as they were paid.
Please note: special orders or custom designs are non-refundable.
International buyers, with regard to product inquiries and shipping, kindly contact Tiina Smith directly. info@tiinabsmith.com or (617) 712 0100.
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Last updated May 13, 2020
